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Next steps towards a better financial future

Your financial adviser will provide you with recommendations on the most suitable course of action for you and the product solutions to match. If you decide to proceed with the recommendations, your adviser will manage the process of setting up the recommended product solutions for you.

If you don't currently have a financial adviser and would like us to arrange for one of Tenet's financial advisers to contact you, please visit our find an adviser page.

If you have any questions about the financial advice and recommendations, or the services available via Tenet, please speak to your financial adviser who will be happy to assist you and help give you complete peace of mind about your financial future.

Speak to Tenet

If you have any queries regarding Tenet or the services we provide to our appointed representative advisers, please get in touch with us:

Tenet Group
5 Lister Hill
Horsforth
Leeds LS18 5AZ

0113 239 0011
consumers@tenetgroup.co.uk


To make a complaint:

We know in most cases our customers are happy with the advice they are given by our appointed representative advisers. In fact, through our regular programme of surveys, 98% of clients state they would recommend us to a friend or relative*

However, we understand that you may have reason to complain about the advice or service you have been provided, so below you will find details of our complaints procedure in accordance with the requirements of our regulator, the Financial Conduct Authority, and the Financial Ombudsman Service.

*Correct as of July 2016 and based on surveys completed by clients who have had advice since October 2013. Of 1,406 clients who answered 'how likely are you to recommend us to a friend or colleague?', 98% said either 'very likely' or 'somewhat likely'.

If you need to make a complaint, please contact our Complaints Team at the Tenet Head Office. Complaints may be verbal or in writing:

Complaints Department
Tenet Group Ltd
5 Lister Hill
Horsforth
Leeds
LS18 5AZ

0113 239 0011       
complaints@tenetgroup.co.uk

We aim to respond within five working days with a formal acknowledgement of your complaint, together with details of the individual who has been assigned to investigate your case.

At this time, we will request your authority to obtain any necessary information from third parties, such as product providers.

Within four weeks you will receive either:

  • A final response; or
  • A letter explaining why we are not yet in a position to resolve the complaint and indicating when we will be making further contact.

Unless exceptional circumstances apply, you will receive a final response within eight weeks. Our final response will advise you whether or not we accept your complaint and explain the reasons behind our decision.

If you are dissatisfied with our final response you may refer the matter to the Financial Ombudsman Service for arbitration. This referral must be made within 6 months from the date of our final response.

You can find details on the Financial Ombudsman Service and their complaints procedure on their website: 
www.financial-ombudsman.org.uk/consumer/complaints.htm
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